IP telephony and voice AI agent
A virtual PBX inside the protected perimeter and a voice AI agent that answers calls itself and files requests to Telegram and your CRM.
All services / Services for the team
Telephony is infrastructure too, and a target: a hijacked PBX can run up a fortune in calls overnight. We deploy IP telephony that lives inside your protected perimeter and works the same in the office and remotely. And a voice AI agent picks up when nobody can, turning the call into a ready request.
Virtual PBX
We deploy a PBX in the cloud or on your servers, with voice menus, queues and call recording shaped to your processes.
Call routing
We connect multi-line numbers and route calls by time of day, agent load and customer status.
Fraud protection
Voice traffic gets its own segment, calls are encrypted, password guessing is blocked and call destinations are restricted.
Voice AI agent
We connect an agent to your PBX that answers when agents are busy or the office is closed. It understands natural speech, replies in about a second and asks one question at a time: what happened, who is calling and where to call back. The caller's number comes from the PBX.
A request instead of a missed call
Every conversation ends in a request with a clear headline such as “Urgent: office internet down”. It lands at once in Telegram with “In progress” and “Done” buttons, in email, Bitrix24 or amoCRM. If the CRM is down, the request waits in a queue instead of getting lost.
Managed without developers
In the panel you change the greeting, script and voice, read call transcripts and work through requests. Speech runs on Yandex SpeechKit or SaluteSpeech, the agent runs on your servers, audio is never recorded and personal data is deleted after a set period.
How it works
The AI agent understands plain, rambling speech, picks out what matters and how urgent it is, and asks only what it needs. The office gets a ready request, not a “please call back”.
- AI agentHello! You've reached klepin.in, how can I help?
- CallerHi, so, uh… everything's just stopped. No email, no accounting, nobody can work, and we ship at noon!
- AI agentSounds like the whole office has lost the network, and there's a shipment today. I'm marking this urgent. What's your name?AI understood: whole office down, deadline today → urgent
- CallerSergey, Romashka.
- AI agentSergey, shall we call you back on the number you're calling from?AI understood: number taken from the PBX, no need to dictate
- CallerYes, please.
- AI agentIt's filed as urgent, an engineer already has it and will call you shortly.
Botik
URGENT · Problem: no network in the whole office, shipment today — Sergey, Romashka
- Name:
- Sergey
- Phone:
- +79161234567
- Details:
- Email and accounting down for all staff. Shipment at noon today, engineer needed on site urgently.